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Privacy Policy

 
Last Updated; August 7, 2007

Garage Pak knows the value of information. We also understand the privacy issues involved in using the Internet and we appreciate your trust. For these reasons, we believe that you have the right to know exactly how we collect and use information on our websites.

What information does Garage Pak gather about me?
You are able to browse Garage Pak' s web sites without revealing any personal information. However, there are times that your information is necessary when you place an order, register your product, enter contests or respond to promotional campaigns.

For example, if you place an order on Garage Pak's Online Store, we will collect personal information such as your credit card number, contact information, billing and shipping address to fulfill the order and notify you of your shipping status. Please click here for detailed examples of data collection throughout the sites.

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How does Garage Pak use this information?
Garage Pak gathers your information to personalize and continually improve your online experience, including the following:

The information collected on Garage Pak's sites is used to process your requests, to provide you the highest quality of service, to tell you about opportunities we think will be of interest to you, and to understand your needs so that we can serve you better. For example, we may use your email or postal address to alert you about product recalls or safety issues or to tell you about opportunities we think will be of special interest.
 
Garage Pak creates aggregate reports on user demographics and traffic patterns for internal use and, on occasion, for our partners - again with a view towards improving our service to you. This tracking is not tied to personally identifiable information.
 
Garage Pak tracks the actions of the users of our site to determine what our customers want and do not want. Garage Pak does break down overall usage statistics and user behaviors according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser). However, this information is not tied to personally identifiable information.
 
Garage Pak tracks and catalogs the search terms that users enter in the various Garage Pak search engines, but this tracking is not tied to personally identifiable information.
 
Occasionally, Garage Pak sends product registrants email communications with information we think they will find useful, including information about new products and services from our selected partners. It is our policy to refrain from sending messages to members who have asked us not to do so, excluding an initial email message that confirms a customer's product registration.

If you prefer not to receive proymotional information from us, we make it easy for you to let us know. You can change your preferences at any time by visiting our web site or clicking on the opt-out link at the bottom of your email. For more information, see Unsubscribe, below.

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Will Garage Pak share my information with other companies?
Garage Pak does not sell, rent, or lease customer information. We do employ other companies and individuals to perform functions on our behalf, and may need to disclose personally identifiable information in order to process many of the activities and functions that Garage Pak customers request. Examples include sending postal mail and email that customers have requested, removing repetitive information from customer lists, analyzing data, providing assistance processing credit card payments, and providing customer service. These companies, that Garage Pak has partnered with, need to access personal information to perform their functions, but may not use it for other purposes.

A part from this, we disclose personal information only in the good faith belief that we are required to do so by law, or that doing so is reasonably necessary to:
  1. Comply with legal process;
  2. Respond to any claims; or
  3. Protect the rights, property, or personal safety of Garage Pak, our customers, or the public.

Garage Pak may provide information in statistical form, including web sessions, sales, etc., to reliable third parties. These trend statistics will not contain any personal or identifying information.

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How does Garage Pak secure my personal information?
Garage Pak uses reasonable precautions to protect your personal information stored on our system from loss, misuse and unauthorized access, disclosure, alteration and destruction. While no computer system is completely secure, we believe the measures implemented by our site reduce the likelihood of security problems to a level appropriate to the type of data involved.

Garage Pak has built into Garage Pak's Online Store an order submission process that encrypts any information you send to us. You do not have to do anything to have your information encrypted, it is already there if you are using an encryption enabled browser. Garage Pak uses the widely adopted Secure Sockets Layer (SSL) technology to accomplish this encryption. By encrypting your information, our intent is to make it extremely difficult for someone to be able to use your information even if it is intercepted.

US Customers: If you don't feel comfortable sending your personal information to us over the Web, please use the Garage Pak sites to browse our product offerings and then give us a call at (866) 924-5429 to place your order over the phone.

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What are cookies and how does Garage Pak use them?
A cookie is a small data file that certain Web sites write to your hard drive when you visit them. A cookie file can contain information (such as a user ID) that the site uses to track the web pages you have visited or how often you've visited Garage Pak's site. However, the only personal information a cookie can contain is information you supply yourself. A cookie cannot read data off your hard disk and one Web site cannot read a cookie file created by another Web site. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You can refuse cookies by turning them off in your browser. (For information about turning on/off cookies in your browser, see your browser's user documentation.) For further information on how and for what purposes Garage Pak uses cookies, click here.

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Does Garage Pak collect information on children?
Garage Pak encourages parents to take an active interest in their children's use of the Internet. Garage Pak does not intend to collect information from children who are under the age of 13. If you are under 13, you should not provide information on this site and should ask your parent to do so for you. If Garage Pak discovers that it has received information from a person under 13 years of age, it will be deleted and not used for any purpose.

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How do I unsubscribe from Garage Pak email communications?
We hope you enjoy receiving messages from Garage Pak but if you prefer to be removed from our mailing list, we will be happy to unsubscribe you from promotional messages. We will always keep your information in case we need to notify you of a problem with a product but we will identify you as a user who does not wish to receive any further non-critical information.

You have several options to request removal from our mailing list. When you place your order with Garage Pak's Online Store, register for the Garage Pak Forums, download software from the Garage Pak sites, or you provide personal information to Garage Pak at any other time, there will be a box asking whether you elect not to receive any promotional materials from Garage Pak. Also, if at any time you wish change your personal information or opt-out from receiving messages, please update your account information by contacting us.

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How do I update or correct my Garage Pak account information?
Anytime you wish to change your personal information or opt-out from receiving messages, please update your account at by contacting us through the "comtact" link.

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How do I contact Garage Pak if I have further questions?
Please contact Garage Pak if you have any questions about this privacy statement, the practices of Garage Pak's web sites, or your experience with the sites.

US customers may send an email to our support team.
   
US customers may call 1-866-924-5429
   
European customers will find all appropriate phone numbers and email addresses on the European Web Site.

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Will I be notified if Garage Pak's privacy policy changes?
Garage Pak continually improves the web sites by adding new functionality and features. Garage Pak is also improving and adding products, services and programs. Because of these changes, changes in the law and the changing nature of technology, our data practices will evolve over time. Garage Pak reserves the right to change, modify, add, or remove portions of this Privacy Policy at any time, but will alert you that changes have been made by indicating on the Privacy Policy the date it was last updated. When you visit any of the Garage Pak sites, you are accepting the current version of this policy as posted on the site at that time. We encourage you to review our Privacy Policy whenever you use this web site to make sure you understand how your information will be used.

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Section 1
Garage Pak gathers user information at times of purchasing, customer support, software downloads and otherwise as follows:

A. 
Garage Pak's Online Store: Garage Pak provides Garage Pak products and Third-Party products for purchase and, at the time of purchase, you are required to provide your credit card number to conclude the transaction and your mailing address to ensure proper delivery. Credit card information is never transferred to our customer database and is only used for collection purposes.
 
B. 
Garage Pak Forums: During registration for the Garage Pak Forums support service, the registrant is asked to provide information such as name, email address, the Garage Pak products owned by the registrant, and other information. The registrant's name, email address, and the Garage Pak products owned will be added to Garage Pak's customer database, unless you instruct us otherwise. This information helps us to inform customers when upgrades or changes to products occur. Any other information provided by the registrant will be used only in an aggregate form to help Garage Pak better define the likes, dislikes and general demographic picture of its customers.

Remember that any information you disclose while posting messages to the Garage Pak Forums message boards is immediately accessible by the public - discretion should be used in posting personally identifiable information within such forums.
 
C.
Software Download: Garage Pak makes available various software applications for download from the Garage Pak sites. Before software can be downloaded, you are asked to provide information such as name, email address, the Garage Pak products owned by the registrant, and other information. The registrant\'s name, email address, and the Garage Pak products owned will be added to Garage Pak's customer database, unless you instruct us otherwise. Any other information provided by the registrant will be used only in an aggregate form to help Garage Pak better define the likes, dislikes and general demographic picture of its customers.

Garage Pak may also offer Third-Party software for download (such as Adobe ActiveShare software or RealNetwork's RealJukebox software). Visitors requesting to download such Third-Party software are required to provide information such as name, email address, the Garage Pak products owned by the registrant, and other information. This information may be shared with both Garage Pak and the owner of the Third-Party software. If you have any questions about the privacy practices of any of the Third-Party software owners, Garage Pak invites you to visit their respective sites to learn more before submitting your information at the time of download.
 
D.
Contests and/or Sweepstakes: Garage Pak often offers contests and sweepstakes on the Garage Pak sites. Because the rules and terms of each contest or sweepstake can vary, all information about each contest or sweepstake will be clearly posted during the event. All contests and sweepstakes are conducted in full accordance with United States federal and state laws. When registering for a contest or sweepstake, Garage Pak requests certain personal information. At a minimum, the required information includes name and email address; in some cases, the user must answer mandatory survey questions about a range of other personal data. The information gathered in the entry form is used to:
  1. Verify the entrant\'s identity;

  2. To send the entrant an email notification that their entry has been received;

  3. To contact winners and/or prize recipients; and

  4. To compile general, non-personal demographic information.
 
E.
Surveys: Occasionally Garage Pak conducts on-line user surveys or polls to better target the content of the Garage Pak sites and the Garage Pak proyducts to our Web visitors and the public in general. We sometimes share the aggregated demographic information in these surveys with our partners. We never share information about specific individuals with any third party.
 
F.
Garage Pak Forums Support Service: Users of the Garage Pak Forums must register separately (free of charge) in order to post messages on the Garage Pak Forums (although a user need not register to simply read information posted there). During registration, the user is required to supply a username, password, and email address.

Remember that any information you disclose while posting messages to the Garage Pak Forums message boards is immediately accessible by the public - discretion should be used in posting personally identifiable information within such forums.

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Section 2
The Garage Pak sites use cookies as follows:
  1. All the Garage Pak sites may, at one time or another, use cookies or log and track IP addresses to get an accurate count of users visiting our site, what they looked for while at the site, how many pages they viewed and the like. This information is used in an aggregate form to help Garage Pak improve the content of the Garage Pak sites, to evaluate shopping trends and to predict demand for products. IP addresses of visitors to the Garage Pak sites are logged and tracked for systems administration purposes (such as to help diagnose problems with our server, and to administer our Web site) and to track a user\'s session (to give Garage Pak an idea of which parts of our site people are visiting). We do not link your IP addresses to anything personally identifiable.


  2. Garage Pak may use a cookie in conjunction with a registration form. The purpose of this is to provide added convenience to repeat visitors and to save them the trouble completing the same form on multiple visits.


  3. Garage Pak\'s Online Store uses cookies to keep track of your shopping cart.


  4. The Garage Pak Forums site uses a cookie in conjunction with the support services offered on that site to provide added convenience to repeat visitors. The Garage Pak Forums cookie allows this site to display which messages are new since the time the registrant last visited the site. Registrants who have cookies disabled on their web browser may still browse forums, and may even be able to register and post. To best experience the Garage Pak Forums, however, registrants should enable cookies.


  5. From time to time, Garage Pak may conduct onsite surveys of its customer base in order to gather preference information. Cookies are used in conjunction with these surveys in order to ensure that no participant receives a survey invitation more than once, and to ensure that users who do not wish to participate in the survey are not invited subsequently.


  6. Garage Pak may use cookies in conjunction with Garage Pak banner or Internet based advertisements displayed on third-party sites. These cookies track the success of a particular advertisement and the number of different individuals "clicking" through to the Garage Pak site. Such cookies are not linked to anything personally identifiable.


  7. Certain third parties advertising on Garage Pak\'s sites may use cookies in conjunction with their banner or Internet based advertisements. Garage Pak does not control these cookies but, for the most part, these cookies track the success of a particular advertisement and the number of different individuals "clicking" through to the third party site. If you have any questions or concerns about such cookies, please contact the third party using the cookie, contact your browser\'s manufacturer for information about controlling cookies with your particular browser, or do not click on such third-party banner advertisements.


  8. In the future, Garage Pak may choose to use cookies for other purposes. In such an event, Garage Pak will modify this policy to inform you how Garage Pak is using the cookie.
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