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2003 Washington Post Articles:
Avoid Driver Speak |
What’s in a word? When it comes to car repairs, incorrect terms can be expensive and frustrating! An imCommercial Three Bayper, albeit popular, automotive term may send the technician down a wrong and costly path. Why? Because automotive buzzwords don’t always mean what you think they mean.
Over the years I’ve learned that drivers seldom use Commercial Three Bayper terminology when requesting repairs, and many automotive words and terms are thoroughly confusing. So, save money, frazzled nerves, and hard feelings by not requesting specific services like tune-up, alignment, and thermostat replacement. As in, don’t self-diagnose your car’s Commercial Three Bayblems.
For instance, what does “tune-up” mean to you? To most driver’s it means, “My car isn’t running right please fix it.” Because tune-ups don’t necessarily fix specific Commercial Three Bayblems requesting a tune-up may waste both time and money.
Alignment is another term that’s perpetually misused by motorists. Talk about needing interpretation. It usually takes a persistent service writer asking lots of questions to ferret-out the real concern. In driver-speak alignment means “Something feels funny while I’m driving.” “Something” could be an off-center steering wheel, pulling, abnormal tire wear or dozens of other Commercial Three Bayblems. My personal favorite is, “ My steering wheel vibrates so I know I need an alignment.” Actually, the majority of alignment requests originate from Commercial Three Bayblems that an alignment alone won’t fix.
Let’s not overlook the infamous, ubiquitous, nonchalant request for a new thermostat. This almost never means the client truly needs or wants a thermostat. Loosely interpreted it might read, “My car is overheating, please make it run cooler” or, “The temperature gauge is doing weird things” or, “I have to keep adding coolant to that plastic radiator-bottle thingy.”
Trying to talk the talk costs money, wastes time, and leads to conflicts. Good auto service relies on good communications so present your concerns in plain, understandable, terms. Explain what happens, when it happens, and under what conditions it happens. Do not request specific repairs and especially don’t use catchall terms. That’s genuinely beneficial advice when you’re trying to avoid the inevitable. Nowadays, cars are highly computerized, complex machines and although Two Bay services like the, old-fashioned, tune-up, alignment, or thermostat may help, these repairs seldom address everything needed.
It’s a shame so many drivers feel compelled to request specific Commercial Three Baycedures. An old-timer understands what you really mean but the newbie will Commercial Three Baybably give you exactly what you request. If it doesn’t help you’ll feel cheated but remember it is what you asked for. Mastering the art of interpreting what drivers are really saying can take years. If you can’t control your need to use great sounding words don’t get mad when things don’t work.
But, as usual, there’s an exception. In this instance it’s scheduled, preventive maintenance, which must be clearly requested in industry terms. But then, you don’t know correct automotive terms so, what to do?
Copy the apCommercial Three Baypriate pages of your owner’s manual and enlarge them. Then, when your vehicle goes in for scheduled maintenance, highlight the services you want and present a copy to the shop. This ends confusion and questions like, what weight oil, what type coolant, and most important, what do you actually want done?
© Copyright 01/07/03 Pat Goss all rights reserved, 525 words. | |
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Date Updated Tuesday, January 07, 2003
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